Customer Reviews & Testimonials
Customers who book their vehicles online receive a followup email after their hire has ended asking them to rate their experience and leave any pertinent comments, below are their responses to our teams efforts when they collected and returned their vehicle.
20th Jan 2025, 09:41
Another fantastic hire from Intack - They have a great reception team and a fast handover team, Was processed and on the road in 15 mins. Reasonable prices and great vehicle choice.
Intack response: Thank you John for the kind words
Review from Google
11th Jan 2025, 15:18
We have received great service every time we were assisted by Intack Blackburn.Our needs have always been met and everything explained in detail.The cars were always clean and in great working condition.Well done and keep up the great work
Intack response: Thank you Johan, we look forward to seeing you again soon
Review from Google
9th Jan 2025, 05:51
Excellent easy collection process. Loved the electric sub van. Great for the job we wanted.
Intack response: Thank you Christine
Review from Google
6th Jan 2025, 10:35
Excellent customer service both upon collection and return off thee Hire Van. Select van was ideal for our needs. Very clean both inside and out. Almost new . Would use them again if we had ever need again. 5* company.
Intack response: Thank you Dave
Review from Google
4th Jan 2025, 20:29
Great customer service, very polite and helpful. Extremely competitive prices and great selection of vehicles
Intack response: Thank you Steve
Review from Google
3rd Jan 2025, 19:56
Absolutely amazing service from Intack Self Drive- I needed a car while I was waiting for my new car to be delivered, it was seamless service from booking through to off hire, the car was reliable, well maintained and immaculate inside and out. Great customer service from everyone I dealt with and even short notice extension of my booking was not a problem, would definitely use again. 5
Intack response: Thank you Karina
Review from Google
3rd Jan 2025, 14:06
Good, clean, economical car at a good price, no hard sell re extra insurance, low deposit (compared to the European holiday car hire companies) and they also agreed to our one day extra hire at the same rate that we were already on.
Intack response: Thank you John
Review from Google
27th Dec 2024, 19:06
Beware. The sales assistant is extremely rude and lacks customer service skills. The cars are poorly maintained. Furthermore, prices are considerably higher than Enterprise, which is a reputable international brand located not too far away. You get a far superior customer service experience too. I would suggest you check the prices at Enterprise first. If this lot are considerably cheaper (highly unlikely), then go with them - as long as you're prepared to compromise on the quality of the car.
Intack response: Hi, thank you for your comments and I'm sorry that you feel you were not dealt with in a professional manner, customer service is very important to us and we pride ourselves on having many repeat customers who think so too.If you'd like to let us know when you contacted the office we will look into your concerns.I cannot see that you have hired recently so if you have hired under a different name and had a mechanical issue with one of our vehicles again please do let us know and we'll investigate your complaint, for reference all our vehicles are serviced and maintained in our BVRLA approved workshops to manufacturers recommended intervals.Again thank you for your feedback we welcome all customer feedback.
Review from Google
22nd Dec 2024, 11:05
Sarah gave exceptional customer service, nothing was too much trouble and she helped us out of a difficult situation when another car company had let us down.
Intack response: Thank you for your great feedback, I've passed your comments onto Sarah, we look forward to seeing you again soon.
Review from Google
26th Nov 2024, 20:32
Intack response: Thank you Matthew
Review from Google