Complaints Procedure

Customer Service

At Intack Self Drive we pride ourselves on our customer service, we have many testimonials on our website and in our offices from many of our happy customers.

If for some reason you feel we have let you down and you are dissatisfied with the service you received we would ask you to email or write to us with your experience outlining your issue in full to either of the below addresses.

Email

Reservations@Intack.co.uk

Post

Complaints Procedure

• We will acknowledge receipt of the complaint by customers preferred method within three working days
• We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
• We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
  www.financial-ombudsman.­org.­uk/­contact/
  Non-financial complaints can be directed to Trading Standards
• The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk